Privacy Policy

Last updated: 13/08/2025

1. Introduction

CMR Car Storage (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect information you provide through our website, social media channels, and online forms.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

  • Contact Information – name, email address, phone number, and postal address.

  • Vehicle Information – make, model, and registration (if provided).

  • Message Content – details you submit in enquiries, booking forms, or messages.

  • Social Media Handles/Usernames – if you contact us through platforms like Facebook or Instagram.

  • Marketing Preferences – such as your consent to receive promotional updates.

3. How We Collect Your Data

We may collect data in the following ways:

  • Through forms on our website (e.g., contact forms, enquiry forms, booking requests).

  • Social media lead forms such as Meta Instant Forms on Facebook or Instagram.

  • Direct messages or comments sent via our social media accounts.

  • When you email or call us directly.

4. Meta Instant Forms and Social Media Lead Ads

When you complete a lead form on Facebook, Instagram, or other social media platforms, the information you provide is sent directly to us via that platform’s secure systems.

  • What we collect – your name, contact details, and any other information you choose to submit.

  • Why we collect it – to respond to your enquiry, provide requested services, and (if you opt in) send marketing communications.

  • How it’s used – we process the information in line with this Privacy Policy and applicable platform rules.

  • Data retention – we download and store lead form submissions securely and delete them from the social media platform’s ad system after processing.

By submitting a Meta Instant Form or similar lead form, you consent to us contacting you using the details you provide.

5. How We Use Your Data

We use the information you provide to:

  • Respond to your enquiries or booking requests.

  • Provide and manage our services.

  • Send updates, offers, or information (if you have consented to marketing).

  • Improve our website and social media communications.

  • Meet legal or regulatory requirements.

6. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you have actively agreed to us processing your data.

  • Contract – where processing is necessary to fulfil an agreement with you.

  • Legitimate Interests – where processing is necessary for our business and does not override your rights.

7. How We Store Your Data

We store data securely using encrypted systems and restrict access to authorised staff only. Data is retained only for as long as necessary to fulfil its purpose or meet legal obligations.

8. Sharing Your Data

We do not sell or rent your personal information. We may share data with:

  • Service providers who help operate our website, ads, or CRM systems.

  • Social media platforms for targeted advertising (where you have consented).

  • Law enforcement or regulatory bodies if required by law.

9. Your Rights

You have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your data.

  • Withdraw consent for marketing at any time.

  • Object to certain processing.

To exercise your rights, contact us using the details below.

10. Cookies

Our website may use cookies to improve functionality and analyse usage. You can control cookies via your browser settings.

11. Contact Us

If you have any questions about this policy or how we handle your data, contact:

CMR Car Storage

Email: info@cmrcarstorage.co.uk

Phone: 01579 276220